One of the world’s largest medical device companies launches RMDY to digitize its call centers and change the customer experience of its medical device users

A global medical device company launches Wellness Layer’s RMDY to digitize its medical device support call centers. Using RMDY customers can now access a digital program that includes educational material about their prescribed medical devices and easily consult with support reps through chat, voice and video calls. The medical device company has taken large strides to move with their customers into the digital space, and has selected RMDY to improve the experience of both its customers and support reps.

 

 

 

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